SoftSkillHero: Practice Career-Critical Soft Skills with AI

Prevent future mistakes

As a final step, explain what steps you plan to take to ensure the mistake doesn't happen again. This demonstrates your commitment to improvement and helps rebuild trust.

It is important to outline specific steps that address the root cause of the mistake. You thereby show that you're actually putting thought into how to avoid mistakes in the future.

End by asking for input on your plan. The other side might have valuable insights that allow you to better avoid the mistake in the future. That said, you might want to skip asking if the affected party is your customer. It might be inappropriate to ask them for advice on how you should do your job better.

Which of these statements best demonstrates commitment to preventing future mistakes?

I promise I won't forget to tell you about changes again.

I'll create a communication checklist for each meeting that includes identifying which team members need updates.

I'll try to be more attentive to sharing information after meetings.