Handling mistakes

Everyone makes mistakes. What sets you apart isn't avoiding mistakes entirely; it's how you handle them when they occur.

In this module, we'll explore how to handle workplace mistakes by following these steps:

1. Inform (if necessary)
2. Apologize
3. Suggest steps to make amends
4. Suggest steps to prevent recurrence
5. If affected parties are angry or frustrated: keep your voice calm, validate their feelings, show you listen