It's time to put your learning into practice. Your task is to emotionally support Carla. Remember to apply the four steps we've covered:
Speak with a calm voice
Validate their feelings
Show you listen
Offer to explore ways forward
If you're unsure what to say, refer to the example solution for inspiration.
Your colleague Carla hurries to catch up with you right after the team meeting ends. Her hands are clenched, and you can see her trying to maintain her composure in the crowded hallway.
Head to the practice section to solidify what you've learnt and build confidence in providing emotional support to colleagues.