Privacy Policy

Effective Date: April 21st, 2025

1. Introduction

Welcome to SoftSkillHero ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use SoftSkillHero ("Service"), available at softskillhero.com (the "Site").

2. Information We Collect

We collect the following information:

• Email Address: Collected during the registration process for login purposes.
• Usage Data: We collect information about how and when you interact with the Service.

3. How We Use Your Information

We use the information we collect in the following ways:

• To Provide and Manage Your Account: We use your email address to create and manage your account.
• To Track Learning Progress: We save what content you have interacted with to ensure that we can provide you with relevant content and track your progress.
• For Analytics: We use data about your usage of SoftSkillHero to improve our Service.
• For Usage Limitation: We use data about your usage of SoftSkillHero to make usage limitation decisions.

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. We may share information with third parties only in the following cases:

• Service Providers: We may share your information with third-party service providers to perform services on our behalf, such as hosting and maintaining our Service.
• Authentication Services: We use a third-party identity provider, AWS Cognito, to handle user authentication, account creation, and password management. When you register or log in, your email address and authentication data are processed by this provider. We do not directly store or manage your passwords.
• Payment Processing: When you make purchases on our Service, payment information is processed by Paddle, which acts as the merchant of record. We do not store or process your payment information directly. Please review Paddle's privacy policy for information on how they handle your payment data.
• AI Service Providers: User inputs in AI-powered features are sent to third-party AI providers to generate responses. These providers may have access to the content you submit during these interactions, but not to your personal identifying information beyond what is necessary for the service.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our contact details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: contact@softskillhero.com